All returns must be made either using a prepaid label provided by Rue des Boulets or with a courier of your own choice. Items must be returned to us within 15 days of receiving delivery of your parcel. Please contact us in case you would like to return your item and we will get back to you with a prepaid label. The costs of returns are covered by buyers.
Eligible returned items can be refunded via the original payment method or via store credit.
Items must be returned in their original state. Garments that are returned with signs of being worn or delivered outside of the stated 30 day policy window will not be accepted.
Returns on sale items are not accepted.
Prepaid labels for exchanges are free. Exchanges are shipped back out free of charge using our DHL Express service. One exchange is allowed per order.
Please allow us 3-7 working days to process your return.
If you opt to use one of our prepaid labels you can book your collection online by going to mydhl.express.dhl/gb/en/schedule-pickup.html. Enter your 10-digit waybill number located under the barcode of your printed returns label, review your details and select a convenient day and time for DHL to collect your parcel.
You can also book by phone by visiting dhl.com and selecting your country to find the relevant telephone number. Remember to quote our account number found in the returns email.
You can also drop off your returns parcel at an approved DHL drop off location. You can find approved drop off location by visiting locator.dhl.com/ServicePointLocator
If you send back your items using a courier of your own choice we always recommend you use tracked delivery for your parcels as we cannot be held responsible for any lost deliveries.